When that \”door\” is opened…

Worker Daily – China Industry Network reporter Mao Nongxi wishes hope

In the severe winter, the land in Guanzhong is very cold, and passers-by are walking in a hurry on the streets of the ancient city of Xi\’an. At about 11 o\’clock, Liu Jie, a Meituan takeout delivery man, rode an electric bike to the East Yard Community of China Railway No. 1 Bureau, a community in the northern section of Yanta Road, Wenyi Road Street, Beilin District. After the gate manager saw the helmet with the words \”Meituan Takeaway\” printed on it, he immediately pressed the door button. After registering his personal information, Liu Jie rode slowly along the yellow rider-only channel.

\”Xiao Liu, thank you for your hard work in such a cold weather. Which building are you sending me to?\” \”Hello, aunt! Unit 4, Building 3.\” \”Turn right at the intersection ahead, then turn left at the end and walk forward. \”I saw it, don\’t forget to pick up the \’new\’ meal you ordered when you come back\”… In front of the neighborhood service station not far from the gate, a volunteer from the \”Little Old Man\” service team came to Yongmei to enthusiastically guide Liu Jie in the direction.

In October 2023, the east courtyard community of China Railway No. 1 Bureau will start operation as a pilot community for the construction of a \”rider-friendly neighborhood\” in Beilin District. At first, the community managers were worried about the safety of residents, while the residents were afraid of disturbing their lives. Some delivery persons did not dare to ride into the community even when they arrived at the door.

After a year of operation, everything changed.

Convenient but inconvenient

When Liu Lianying, a resident in her 60s in Dongyuan Community, doesn’t want to cook, she calls her daughter. More than half an hour later, the meal ordered by her daughter was delivered to her door on the fifth floor.

However, this was not the case a year ago. Dongyuan Community is an old community with 10 buildings, 418 households, and about 610 people, of which 47% are residents over 60 years old. It is a typical aging residential area, and most of the elderly do not have children living with them.

After Liu Lianying’s children got married, they bought new houses in other communities. As an old resident of this community for more than 30 years, Liu Lianying did not move out because she was familiar with the neighbors.

\”Eating alone is a problem for you. There is no elevator here, and your legs and feet are not good. When the time comes, I will order you a takeaway and you won\’t be able to get it.\” Liu Lianying clearly remembers what her daughter said when she persuaded her. If so.

“Previously, when we seniors ordered takeout, we originally wanted it to be convenient and could have it delivered to our doorstep, but in the end we had to go out to pick it up, which was not convenient at all.” Liu Lianying said that her experience is also that of most seniors in the community. the epitome of.

\”Before the pilot of the \’Rider-Friendly Neighborhood\’ in the East Courtyard Community, we could not bear to see the elderly trembling to pick up the food because they could not enter the community gate. Moreover, the delivery time was increased and the meals were also delayed. It’s easy to get cold and the user experience is very bad, so we can’t do anything in a hurry.” Liu Jie said.

After Liu Jie got acquainted with the gate manager of the community, he put his electric car outside several times and went in after registering. But this old community has 33 units, and the planning between the buildings is not neat. He often goes around and cannot find the place, so he can only find the corresponding unit building by asking for directions and zooming in on the mobile map. The order is overtime. became normal.

“Encountering the CommunityFor orders that are large in area, difficult to find in the building, or require climbing stairs, delivery staff may be reluctant to deliver, which has also caused the problem of \”difficulty in food delivery\” in some communities. ” said the person in charge of a food delivery site in Nanshaomen.

Both riders and residents have benefited

In Xi’an’s food delivery industry, Shaanxi Ele.me Food Delivery Deliveryman Feng Tianlei is a \”star\” in everyone\’s hearts. He not only won the May 1st Labor Medal, but also won the \”Western \”An Good Person\” honor, and also won the first prize for individuals in the provincial skills competition.

Not long ago, Feng Tianlei received a takeout delivery order from the Dongyuan Community for the first time. \”I often hear other riders say that this community , they are very friendly to our takeaway delivery staff, and we can also enjoy the \’respectable price\’ for our meals. I can finally take the opportunity to experience it. Feng Tianlei said.

At the entrance of the East Courtyard Community, Feng Tianlei first saw an exhibition frame more than 1 meter high and 3 meters long. Inside was a map of the East Courtyard Community, with each building and community clearly marked. Located on the inner road, the display frame has the words \”Xin\” Changxing Community for takeaway riders and delivery boys printed on it. Next to the display frame is an electric vehicle battery swapping station. After Feng Tianlei scans the code to enter the mini program, he can see the type and status of the battery to be replaced. and electricity The pool cabinet number and other information.

After registering at the gate, Feng Tianlei entered the community. Volunteers guided him how to pass. The yellow passage specially drawn for takeout delivery personnel was clearly marked with the direction to the community. The building number and unit number. At the door of Unit 4 of Building 3, Feng Tianlei parked his car in a large yellow area, which was a parking space specially designated for takeaway delivery workers, with the words \”An\’xin\’ Parking\” printed on it. Rider\’s vehicle Use the parking spot.\”

After delivering the takeout, Feng Tianlei went to the neighborhood service station, where the Wenyi Road Street Federation of Trade Unions set up a labor union love station. Six dining tables were neatly arranged, and free food was provided. Mineral water is available here for riders to rest, charge, and drink water. There is a row of massage chairs on the second floor, as well as a traditional Chinese medicine therapy room and a psychological consultation room, which are open to takeaway delivery workers and community residents. Coming down from the second floor, Feng Tianlei hurriedly ordered 3 of his favorite dishes, one meat and two vegetarian dishes for 10 yuan.

“In view of the practical problems such as parking difficulties for delivery workers, difficulty in entering, difficulty in finding buildings, and difficulty in dining, we We posted the floor plan of the community, added power exchange cabinets, set up dedicated parking spaces, and delivered \”new\” meals… At first, everyone was worried and didn\’t know how effective it would be. Soon after, we found that both riders and residents were inconvenienced. \” said Zhen Ai, deputy secretary of the Party Committee of Yanta North Road Community.

After the \”door\” is opened, it is really bright.

\”The sewer on the east side of Building 7 The network is loose, which poses a safety hazard. \”These days, a message from a takeout delivery person appeared in the \”Community Grid Member Mutual Aid Group\”, accompanied by a corresponding photo. \”Thank you for helping the community safety, we will find someone to repair it as soon as possible.\” \”Relevant managers are